:root{
  --bg:#f7f7fb;
  --panel:#ffffff;
  --text:#101828;
  --muted:#667085;
  --line:rgba(16,24,40,.09);
  --purple:#6d28d9;
  --purple2:#8b5cf6;
  --green:#22c55e;
  --orange:#f59e0b;
  --red:#f43f5e;
  --blue:#2563eb;
  --shadow:0 18px 45px rgba(16,24,40,.08);
}
*{box-sizing:border-box}
body{margin:0;font-family:Inter,system-ui,-apple-system,Segoe UI,Roboto,Arial,sans-serif;background:var(--bg);color:var(--text);-webkit-font-smoothing:antialiased}
button,input,select,textarea{font:inherit}
button{cursor:pointer}
.adminShell{display:grid;grid-template-columns:280px 1fr;min-height:100vh}
.adminSide{background:linear-gradient(180deg,#12102b,#09091c);color:#fff;padding:22px 18px;display:flex;flex-direction:column;gap:22px;position:sticky;top:0;height:100vh}
.sideBrand{display:flex;gap:12px;align-items:center}
.sideLogo{width:48px;height:48px;border-radius:14px;display:grid;place-items:center;background:linear-gradient(135deg,var(--purple),var(--purple2));font-weight:950;font-size:22px}
.sideBrand strong{display:block;font-size:23px;letter-spacing:-.4px}
.sideBrand span,.sideUser span{display:block;color:rgba(255,255,255,.65);font-size:13px;font-weight:700;margin-top:2px}
.sideNav{display:grid;gap:8px}
.sideItem{border:0;background:transparent;color:rgba(255,255,255,.82);text-align:left;padding:14px 14px;border-radius:14px;font-weight:850}
.sideItem.active,.sideItem:hover{background:linear-gradient(135deg,rgba(109,40,217,.9),rgba(139,92,246,.72));color:#fff}
.sideHelp{margin-top:auto;background:linear-gradient(135deg,rgba(109,40,217,.95),rgba(139,92,246,.75));border-radius:18px;padding:18px}
.sideHelp p{color:rgba(255,255,255,.75);font-size:13px;line-height:1.45}
.sideHelp button{width:100%;border:0;border-radius:14px;padding:12px;background:rgba(255,255,255,.18);color:#fff;font-weight:900}
.sideUser{border-top:1px solid rgba(255,255,255,.12);padding-top:18px;display:flex;gap:12px;align-items:center}
.avatar{width:42px;height:42px;border-radius:999px;background:#ede9fe;color:#6d28d9;display:grid;place-items:center;font-weight:950}
.adminMain{min-width:0}
.adminTop{height:88px;background:rgba(255,255,255,.84);backdrop-filter:blur(16px);border-bottom:1px solid var(--line);display:flex;gap:18px;align-items:center;padding:0 28px;position:sticky;top:0;z-index:20}
.adminTop h1{font-size:26px;margin:0;letter-spacing:-.5px}
.adminTop p{margin:4px 0 0;color:var(--muted);font-weight:700}
.topSearch{margin-left:auto;width:min(520px,35vw);height:48px;border:1px solid var(--line);border-radius:16px;background:#fff;display:flex;align-items:center;gap:10px;padding:0 14px;box-shadow:0 8px 22px rgba(16,24,40,.04)}
.topSearch input{border:0;outline:0;width:100%;font-weight:700;color:#344054}
.topIcon{border:1px solid var(--line);background:#fff;border-radius:14px;padding:12px 14px;font-weight:900;position:relative}
#notifBadge{position:absolute;right:7px;top:7px;width:8px;height:8px;border-radius:999px;background:var(--purple)}
.mobileMenu{display:none;border:1px solid var(--line);background:#fff;border-radius:14px;padding:12px}
.adminContent{padding:26px 28px 38px}
.kpis{display:grid;grid-template-columns:repeat(6,1fr);gap:16px}
.kpi{background:var(--panel);border:1px solid var(--line);border-radius:18px;padding:18px;box-shadow:0 10px 28px rgba(16,24,40,.04);min-height:120px}
.kpiIcon{width:44px;height:44px;border-radius:15px;background:#f3e8ff;color:var(--purple);display:grid;place-items:center;font-size:22px}
.kpi label{display:block;margin-top:12px;color:#475467;font-weight:850;font-size:13px}
.kpi strong{display:block;margin-top:8px;font-size:25px;letter-spacing:-.4px}
.kpi small{display:block;margin-top:8px;color:#12b76a;font-weight:850}
.gridMain{display:grid;grid-template-columns:1fr 1fr 1.3fr;gap:18px;margin-top:20px}
.panel{background:var(--panel);border:1px solid var(--line);border-radius:20px;box-shadow:var(--shadow);overflow:hidden}
.panelHead{display:flex;justify-content:space-between;align-items:center;padding:18px 20px;border-bottom:1px solid var(--line)}
.panelHead h2{font-size:18px;margin:0}
.panelHead button,.linkBtn{border:0;background:transparent;color:var(--purple);font-weight:950}
.list{display:grid}
.row{display:grid;grid-template-columns:auto 1fr auto;gap:14px;align-items:center;padding:15px 18px;border-bottom:1px solid rgba(16,24,40,.06)}
.row:last-child{border-bottom:0}
.rowIcon{width:44px;height:44px;border-radius:15px;display:grid;place-items:center;background:#f3e8ff}
.row b{display:block;font-size:14px}
.row p{margin:4px 0 0;color:var(--muted);font-weight:700;font-size:13px;line-height:1.35}
.badge{display:inline-flex;align-items:center;justify-content:center;border-radius:999px;padding:7px 10px;font-size:12px;font-weight:950}
.badge.green{background:#dcfce7;color:#166534}.badge.orange{background:#ffedd5;color:#9a3412}.badge.red{background:#ffe4e6;color:#be123c}.badge.purple{background:#ede9fe;color:#5b21b6}.badge.blue{background:#dbeafe;color:#1d4ed8}.badge.gray{background:#f2f4f7;color:#475467}
.paymentBox{padding:20px;display:grid;grid-template-columns:220px 1fr;gap:22px}
.donut{width:190px;height:190px;border-radius:999px;background:conic-gradient(var(--green) 0 72%, var(--red) 72% 82%, var(--orange) 82% 91%, var(--purple) 91% 97%, var(--blue) 97% 100%);display:grid;place-items:center;margin:auto;position:relative}
.donut:after{content:"";position:absolute;width:116px;height:116px;border-radius:999px;background:#fff}
.donutText{position:relative;z-index:2;text-align:center}
.donutText strong{display:block;font-size:28px}.donutText span{color:var(--muted);font-size:12px;font-weight:800}
.legend{display:grid;gap:10px}
.legendRow{display:grid;grid-template-columns:auto 1fr auto auto;gap:10px;align-items:center;font-size:13px;font-weight:800}
.dot{width:10px;height:10px;border-radius:999px}
.tablesGrid{display:grid;grid-template-columns:1.5fr 1fr;gap:18px;margin-top:20px}
.tableWrap{overflow:auto}
table{width:100%;border-collapse:collapse}
th,td{padding:13px 16px;text-align:left;border-bottom:1px solid rgba(16,24,40,.06);font-size:13px}
th{color:#667085;font-size:12px;text-transform:uppercase;letter-spacing:.04em}
td{font-weight:750;color:#344054}
.actionsGrid{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;padding:20px}
.quick{border:0;border-radius:18px;padding:18px;text-align:left;background:#f8fafc}
.quick strong{display:block;margin-top:10px;font-size:14px}.quick span{color:var(--muted);font-size:12px;font-weight:800}
.viewGrid{display:grid;gap:18px}
.toolbar{display:flex;gap:12px;flex-wrap:wrap;align-items:center;margin-bottom:16px}
.toolbar input,.toolbar select{border:1px solid var(--line);border-radius:14px;background:#fff;padding:12px 14px;font-weight:750;min-width:210px}
.adminBtn{border:0;border-radius:14px;padding:12px 14px;font-weight:950;background:linear-gradient(135deg,var(--purple),var(--purple2));color:#fff}
.adminBtn.ghost{background:#fff;color:var(--purple);border:1px solid rgba(109,40,217,.18)}
.modalBg{position:fixed;inset:0;background:rgba(15,23,42,.45);z-index:1000;display:flex;align-items:flex-end;justify-content:center;padding:18px}
.modalCard{width:min(760px,100%);background:#fff;border-radius:26px;padding:22px;box-shadow:0 30px 80px rgba(15,23,42,.22);max-height:88vh;overflow:auto}
.formGrid{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.formGrid label{display:block;color:#667085;font-weight:850;font-size:12px;margin-bottom:6px}
.formGrid input,.formGrid select,textarea{width:100%;border:1px solid var(--line);border-radius:14px;padding:12px;font-weight:750}
textarea{min-height:92px}
@media(max-width:1100px){
  .adminShell{grid-template-columns:1fr}
  .adminSide{position:fixed;left:-290px;top:0;bottom:0;width:280px;z-index:50;transition:.2s}
  body.sideOpen .adminSide{left:0}
  .mobileMenu{display:block}
  .topSearch{display:none}
  .kpis{grid-template-columns:repeat(2,1fr)}
  .gridMain,.tablesGrid{grid-template-columns:1fr}
  .paymentBox{grid-template-columns:1fr}
}
@media(max-width:640px){
  .adminTop{height:auto;padding:14px 16px;gap:10px}
  .adminTop h1{font-size:20px}
  .adminContent{padding:16px}
  .kpis{grid-template-columns:1fr}
  .actionsGrid{grid-template-columns:1fr}
  .formGrid{grid-template-columns:1fr}
}

/* ===== v2.2 mejoras operacionales ===== */
.adminGrid4{
  grid-template-columns:1fr 1.15fr 1fr 1.35fr;
}
.regionList{
  padding:10px 14px 16px;
}
.regionRow{
  display:grid;
  gap:8px;
  padding:12px 0;
  border-bottom:1px solid rgba(16,24,40,.06);
}
.regionRow:last-child{border-bottom:0}
.regionRow b{
  display:block;
  font-size:14px;
}
.regionRow p{
  margin:4px 0 0;
  color:var(--muted);
  font-size:12px;
  font-weight:800;
}
.miniBar{
  height:9px;
  background:#f2f4f7;
  border-radius:999px;
  overflow:hidden;
}
.miniBar span{
  display:block;
  height:100%;
  border-radius:999px;
  background:linear-gradient(135deg,var(--purple),var(--purple2));
}
.stickyToolbar{
  position:sticky;
  top:88px;
  z-index:12;
  background:rgba(247,247,251,.86);
  backdrop-filter:blur(12px);
  padding:10px 0;
}
.toolbar select{
  max-width:240px;
}
.muted{
  color:var(--muted);
}
@media(max-width:1280px){
  .adminGrid4{
    grid-template-columns:1fr 1fr;
  }
}
@media(max-width:760px){
  .adminGrid4{
    grid-template-columns:1fr;
  }
  .stickyToolbar{
    top:70px;
  }
}

/* ===== Tickets SLA v2.3 ===== */
.ticketRow .badge{margin-right:6px;margin-top:6px}
.ticketMetaGrid{
  display:grid;
  grid-template-columns:repeat(4,1fr);
  gap:10px;
  margin:16px 0;
}
.ticketMetaGrid>div{
  border:1px solid rgba(16,24,40,.08);
  background:#f8fafc;
  border-radius:16px;
  padding:12px;
}
.ticketMetaGrid label{
  display:block;
  color:#667085;
  font-size:11px;
  font-weight:900;
  text-transform:uppercase;
  letter-spacing:.04em;
  margin-bottom:6px;
}
.ticketMetaGrid b{display:block;font-size:14px}
.ticketMetaGrid span{
  display:block;
  color:#667085;
  font-size:12px;
  font-weight:750;
  margin-top:4px;
}
.ticketMetaGrid .red{color:#be123c}
.ticketMetaGrid .orange{color:#9a3412}
.ticketMetaGrid .green{color:#166534}
.ticketConversation{
  margin-top:16px;
  border-top:1px solid rgba(16,24,40,.08);
  padding-top:14px;
}
.ticketConversation h3{margin:0 0 10px;font-size:16px}
.ticketMsg{
  border:1px solid rgba(16,24,40,.08);
  background:#fff;
  border-radius:16px;
  padding:12px;
  margin-bottom:10px;
}
.ticketMsg div{
  display:flex;
  justify-content:space-between;
  gap:10px;
  color:#101828;
  font-weight:900;
}
.ticketMsg span{
  color:#667085;
  font-size:12px;
  font-weight:750;
}
.ticketMsg p{
  margin:8px 0 0;
  color:#344054;
  font-weight:700;
  line-height:1.45;
}
@media(max-width:780px){
  .ticketMetaGrid{grid-template-columns:1fr 1fr}
}
@media(max-width:520px){
  .ticketMetaGrid{grid-template-columns:1fr}
}


/* ===== v2.6 seguimiento campañas ===== */
.campProgress{
  width:92px;
  height:9px;
  border-radius:999px;
  background:#ede9fe;
  overflow:hidden;
  margin-bottom:4px;
}
.campProgress span{
  display:block;
  height:100%;
  border-radius:inherit;
  background:linear-gradient(135deg,#6d28d9,#22c55e);
}
.tableWrap small{
  color:#667085;
  font-weight:800;
}